This is the crazy people we deal with every day. This lady thinks we should clean her gutters again for free basically.
Hi John, last August you cleaned my gutters & I also had my roof cleaned by your company, however, I felt at the time you missed the gutter on the porch under the awning but never got around to checking. In checking it a couple of weeks ago, it is so full of debris, I am sure it was missed by your guys and was not cleaned. All the other gutters around the house were clean. I would appreciate your returning to complete the job I paid of at $175.00. Thank you.
The date of the original cleaning was August 14, 2014. This lady is obviously off her meds!!
Here is my response...
I appreciate the email but you should have called last year after we did, it if you felt there was an issue. I never have a problem with guys doing some and missing others but I would have sent them back as soon as you called to check. Gutters can get filled a week after we clean sometimes if there is a storm or heavy wind or rain. Especially if your house has a lot of trees around it, like your's.
I am sorry but I cannot send guys out now for no charge, in such an unreasonable time frame since we originally did the cleaning, almost a year ago.
Too many things could have filled them up in the last year. I want to service my customers but this request is beyond a reasonable time frame for the type of cleaning.
waxman18324 said
Jul 30, 2015
Where was she last fall when all the leaves were falling? She needs a check up from the neck up.
Hank
Ed Thompson said
Jul 30, 2015
That was the cordial response. I would have replied "taaa ha ha ha you cannot possibly be serious lady!!!"
John Aloisio said
Jul 30, 2015
I know...I erased what I originally wrote after my wife said that I could not call people something in an email
Maverick Contracting said
Jul 30, 2015
I always take before and after pictures just to cover my ass . Documentation is key to running a business
John Aloisio said
Jul 30, 2015
ok
BlueRidge said
Jul 31, 2015
She sure does need help, but not from you! I too delete emails and rewrite.
This is the crazy people we deal with every day. This lady thinks we should clean her gutters again for free basically.
Hi John, last August you cleaned my gutters & I also had my roof cleaned by your company, however, I felt at the time you missed the gutter on the porch under the awning but never got around to checking. In checking it a couple of weeks ago, it is so full of debris, I am sure it was missed by your guys and was not cleaned. All the other gutters around the house were clean. I would appreciate your returning to complete the job I paid of at $175.00. Thank you.
The date of the original cleaning was August 14, 2014. This lady is obviously off her meds!!
Here is my response...
Hank
I know...I erased what I originally wrote after my wife said that I could not call people something in an email
ok
She sure does need help, but not from you! I too delete emails and rewrite.
Amazing how she never responded to my reply