Power Washing and Roof Cleaning Forum

BlueRidge · Approved Exterior Cleaner

Wow! What a World We Live In!

Diamond Roof Cleaning · Approved Exterior Cleaner

Brett that sucks. Been thru that last year. It is a rough time but just know you will get thru it and it will be ok. Some customers just have never really inspected their house before now since you washed it they look at everything with a microscope. If they see one thing out of place or whatever then they instantly blame you. That is why I instill in my guys to take pictures of everything we wash plus anything out of the ordinary before even starting the job. It has helped us out at least twice this year with being blamed about something that we never did like loose siding and a broken window. I was able to show them that it was like that before we started with time stamped pictures.

BlueRidge · Approved Exterior Cleaner

This was the new guy who put in his notice. Never said a word to him because I was suspicious. Once I figured it out I told him to always move mats and take pictures of everything.

I got it done this morning, both the stain on the deck that he put Thompson's water seal over, it's gone now! Why the hell would you put any sealer on something if you knew someone was going to come back and fix something? I sent him pictures. The same I posted. The picture from a distance shows the "stain" and the one with the mat is what it looked like when I got out of the truck. He told me he didn't put the mat down before he left. Well, the picture shows he did. A little EBC and light brushing and it is gone.

Western Mass Prowash · Exterior Cleaner

That sucks Brett. Good work on making it right. I think that is why I will always be an owner operator. I can't trust the guys that are working beside me let alone guys that I send out to do work on their own. I haven't found one yet at least. I guess I'm too OCD and I don't handle criticism well or a phone call at 9:00pm with a complaint. Mike is right with taking pictures. It has saved me a few times already. I'm getting too busy to do every estimate in person, but I try to do as many as I can and take pictures of imperfections even in front of the customer. I had a customer call me out on a broken window that we both talked about when I did the estimate, but I didn't take the picture and in the end I paid to have the window fixed. PEOPLE SUCK!!

Diamond Roof Cleaning · Approved Exterior Cleaner

Wow. Tough situation there with the window. I would off reminded him of the conversation we both had then told him to have a nice day.

BlueRidge · Approved Exterior Cleaner

I was surprised today... the guy called to pay and on his own added $200.00. In the end I guess he knew who was right.

Owner operator is ok until you get old!

Western Mass Prowash · Exterior Cleaner

Oh I reminded him Mike. The guy was a tool. After I cooled down my mindset was that I am a young company and a $80 window fix could have saved a bs bad review. I took it as a learning experience. Now its all about C.Y.A. (cover your a**). I now have almost 2 pages of terms and conditions in all of my estimates.

Diamond Roof Cleaning · Approved Exterior Cleaner

I most likely would of ate the window cost too but I would have let my displeasure be known more than anything. You did the right thing and now you know to take a picture before you start.

Roney Conca · Veteran Member

Brftt can or someone familar with ( EBC ) tell us what ebc is short for? Thanks in advance - roney

BlueRidge · Approved Exterior Cleaner

Roney Conca wrote:
Brftt can or someone familar with ( EBC ) tell us what ebc is short for? Thanks in advance - roney

Start a new post with that question. This post isn't about EBC.